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Lost Level Progress, Can't Sync New Phone
Kerron_Brado
Posts: 2
Level 1
in Support
I can't get my progress back on Candy Crush Saga or Candy Crush Soda. I did not have an account before, but just signed up for one and also connected to Facebook, but the games start at level 1 both on my new phone and Facebook. On my old phone, I am on level 1095 on Saga and level 746 on Soda. Please let me know how to sync to these levels on my new phone (Samsung Note 8 - Android- old phone was Samsung Galaxy S5).
Thanks,
KB
Answers
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Hi Kerron- Welcome to King Care! Please create an account now on your old phone either via Facebook or the Kingdom. This will then save your levels to a profile. Once this is done you can then sign in on your new device and you will be able to continue from where you left off :-)
Thanks!
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Hello, I am having the same problem. I have a new iPhone and cannot sync my progress to my new phone. I’ve started a king account as well as connected to Facebook but still no change. I am on level 1 on my new phone. Please advise!Hi Kerron- Welcome to King Care! Please create an account now on your old phone either via Facebook or the Kingdom. This will then save your levels to a profile. Once this is done you can then sign in on your new device and you will be able to continue from where you left off :-)
Thanks!
