How to refund? I accidentally purchase 1000 gold bars and it cost P3990.00 phils money

I accidentally purchase 1000 gold bars.. i need the money to back pls.

Answers

  • CezdiamondCezdiamond Posts: 6,520 Community Manager

    Hi Jervin, did you use a credit card to purchase it?  If so, why not contact the bank and tell them to block that payment?  If that doesn't work please write back.  Unfortunately, with the holiday coming up there won't be too many King Admins around to help.  So try the bank first to see if you can get that payment blocked.  I know that the banks can do that so let's see if that works.  If not, then please write back and I will have to see if I can elevate it to a King Admin.  But you might not hear back from them until next week after the holiday.

    Thanks Elsa

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  • Tony_McTony_Mc Posts: 4,138 ✭✭

    Hi Jervin, did you use a credit card to purchase it?  If so, why not contact the bank and tell them to block that payment?  If that doesn't work please write back.  Unfortunately, with the holiday coming up there won't be too many King Admins around to help.  So try the bank first to see if you can get that payment blocked.  I know that the banks can do that so let's see if that works.  If not, then please write back and I will have to see if I can elevate it to a King Admin.  But you might not hear back from them until next week after the holiday.

    :-)
  • kalaivani19kalaivani19 Posts: 2

    I accidentally purchase 1000 gold bars.. i need the money to back pls.

  • ElsaElsa Posts: 16,031 Superstar
    Thanks for posting here in the community.  As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

    You can find out more about our Superstars here

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