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I've finished the race first twice, but why doesn't it give me 45 gold coins?
Hello Swati @swatiagarwal1819🤗 Hearty Welcome to our sweet King Community!
There was an issue just popped in the game with the Episode Race! The game studio is aware about the issue and being worked on.
We will get back to you as soon as we have any information about this.
Thank you for your patience and understanding🍫🍫
Hi and Welcome to the King Community
I'm sorry to hear about this ,This issues is being investigated and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I reached the level 5390 first and i should have received 45 golden bars. I didnt get them.
I have a similar problem in that I have completed the gold chocolate box but cannot claim the reward including 10 gold bars. Message says connection issue and to restart the game. However, have tried this several times and same message keeps popping up. Game appears to be working for every thing else.
I was just going to post about this same problem. The app sometimes comes up with no events and even playing a couple games doesn't always reset it, and this time it caused me to lose 45 gold bars for episode race!
I'm sorry to hear about this ,this issues is being investigated and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I won the episode race, but did not receive the 35 gold. What happened to it? Can it be replaced?
I just finished first in a champions race and was meant to receive 45 gold bars, but only received 2. Is there a way to fix/redeem this??
Hi, I had finished episode 13490 when I didn’t receive the gold bars. I’m currently on episode 13493. I will try to submit a complaint as you suggest. Thank you.
@meashkan @srikadijah unfortunately there is an issue with the Episode Race at the moment that you can read about in the discussion I have linked below.
https://community.king.com/en/candy-crush-saga/discussion/428492/episode-weekly-race-gold-bars-only-partially-received-or-not-at-all/p1
Hello @yunalee🤗 Hearty Welcome to our sweet King Community!
First of all, Thank you for coming back and posting your question in English😍
I'm sorry to hear about this ,Thank you for the feedback. This issues is being investigated. and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
Continued to win first place in the race. However, the gold bar was not properly paid.
it’s happening for the second time
i have spend so much money on this game
it’s just cheating
didn’t get my episode race gold bars . pls help
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
Hello Rick @rick_royer🤗 Hearty Welcome to our sweet King Community!
There was an issue just popped in the game! The game studio is aware about the issue and being worked on.
If you have any questions in the meantime, please reply back by typing in the blank box given below🍫🍫
Not getting gold bars for my last 15 games
Hello @rjc_2001🤗 A Warm Welcome to our Candy Crush Saga Community!
I am sorry to hear about the issue in your game!!
We have received multiple complaints with regards to Episode Race in the past 30+ minutes! I am trying to find out if there is an issue!!
Can you please try this --> Log out of the game -- Close the App -- turn off your device -- wait for 5 to 10 minutes -- restart the device -- open the App and log back in. See if anything gets better.
Please let me know how it goes. To reply back, you can type in the blank box given below🍫🍫
Okay. I hope the problem will be resolved as soon as possible. I want to play games but I'll have to wait for the error to be resolved :(
earlier around 4 dec same thing happened and you all promised it will be done but still nothing has been given
i
have spend so many money on this game
this is just cheating
Hello Swati @swatiagarwal1819🙋♀️
Did you not receive the Gold Bars for the glitch that occurred in first week of December? If so, I am very sorry to hear that!! Did you send a complaint to the Player Support team then?
If not, please do so - both for today's issue and last time's⬇️
1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact
2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.
Please let me know if you need any further assistance🍫🍫
Hi @yunalee🤗
If you did not receive your Gold Bars yet, please send a complaint to King Player Support team by following below steps...
Please let me know if you need further assistance🍫🍫
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
