Was at level 1965 on Candy Crush on Facebook and now when i open it i'm at 1865?

Erin_Corradi · January 2018

Was at Level 1965 the other night and when i opened it now, it is at 1865? I have updated Chrome, Cleared my history/cache, etc. Can anyone answer why this happened?

_Elsa_ · February 2018

Hi Erin, sorry for the delay in responding and I thank you very much for posting here on King Care. Are you still having this problem? If so, please write back here and please upload a print screen so that we can read the error message.

Erin_Corradi · February 2018

Hi Erin, sorry for the delay in responding and I thank you very much for posting here on King Care. Are you still having this problem? If so, please write back here and please upload a print screen so that we can read the error message.

It never went back to level 1965. And there is no error message, so i have nothing to screen shot. I play through facebook on my laptop. When i cleared my browser, it put me back to level 1865, it's like it is not syncing.

Erin_Corradi · February 2018

It never went back to level 1965. And there is no error message, so i have nothing to screen shot. I play through facebook on my laptop. When i cleared my browser, it put me back to level 1865, it's like it is not syncing.

_Elsa_ · February 2018

Hi Erin, thanks for the information. I am going to elevate this to a King Admin and you should here from her hopefully tomorrow when she's back in the office.

Cezdiamond · February 2018

@Erin please can you check your game now? Thanks!

Cezdiamond · February 2018

Hi Erin, thanks for the information. I am going to elevate this to a King Admin and you should here from her hopefully tomorrow when she's back in the office.

Thanks Elsa!

Erin_Corradi · February 2018

Thank you....it is back to where i was. Do you know why it kicks back levels when i clear my browser?

Was at level 1965 on Candy Crush on Facebook and now when i open it i'm at 1865?

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