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Hi there!
I believe there is a bug on level 14677. It is impossible to pass this thing
Hi and Welcome to the King Community
Level 14677 has been reported to the game team . Thank you
Hello @clickhl🤗 Hearty Welcome to our sweet King Community!
Including yours, we have about 7 or 8 complaints about this level just today!! I have suggested all of them to send a complaint to King Player Support, and I would advice the same to you too!
You will be receiving an automated email as initial response which is an acknowledgement. You will have to wait up to 72 hours for an agent to contact you.
Please be aware that the level might not change until the game team comes back! But, the Player Support team can take your complaint and report to the Studio when they are back after the Holidays!
Please let me know f you have any further questions🍫🍫
Thank you & Happy Holidays🎉
Is your level 14677 like this?
I can’t seem to unlock the box. There are no more frozen blocks on the screen. I have used my extra lives and it was a waste. As you can see in my picture below there is nothing else I can do to unlock the remaining challenges. This is very frustrating!!!
Level 14677 is impossible
Same problem here 🙈
There seems to be an issue with level 14677.
The board does not have enough crystal candies.
Mvh Beate
Yep, same problem here. Been trying for ages now.
thank you for your support, i'm post request already. This game is harder and harder day by day. and need more and more money like other games.
Hello again @clickhl🙋♀️
You posted above comment while I was typing my reply! Hence, did not notice it before!! What do you mean by⬇️
But how to fix it? I paly on lap and mobi in one id
You are just informing that you are playing on 2 devices? If so, that is completely alright👍️
But how to fix it? I play on lap and mobi in one id
Hello @akyed🤗 Hearty Welcome to our sweet King Community!
We have received couple more complaints about this level, and you would 5th or 6th player! I have suggested them to send a complaint to King Player Support, so that they can record their complaints and report to the game Studio.
I would advice the same to you too! Please send your complaint by following these steps⬇️
Please be aware that the level might not change until the game team comes back! But, the Player Support team can take your complaint and report to the Studio.
If you have any questions, you can post back by typing in the blank box given below🍫🍫
level 14677
There is a bug in the game, you can't finish it. It doesn't count down, so it doesn't open the box in the middle. I have lost a lot of lives and money.
Correct, but my frozen not enough 50 to clear. Something was wrong. Clear all frozen has only 40, but request is 50.
Hello @venaman and @seeyarealsoon🤗 Hearty Welcome to our sweet King Community!
We have received couple more complaints about this level. I would suggest you to send a complaint to King Player Support, so that they can record them and report to the game Studio.
But, please be aware that the game Studio team cannot take a look at it until they come back from the Holidays after New year's!
But, like I said above, the level might not change until the game team comes back! But, the Player Support team can take your complaint and report to the Studio.
Please let me know if you have any questions🍫🍫
Hello @anich1212🤗
Thank you for replying back & apologies for my delayed reply!
Please send a complaint to the Player Support team following these steps⬇️
Same here. I’m on an iPhone 14 Pro. I have wasted bars in this!
Xiaomi
Thank you for letting me know! I am playing on mobile device/app.
Hello @anich1212🤗 Hearty Welcome to our sweet King Community!
You are the 3rd player that has complained about this glitch in past one hour!!
I would suggest you to contact King Player Support team and report about the issue. But, please be aware that the glitch might not be fixed right away as all the Kingsters are on Holidays break!!
To report ⬇️
If you are on computer - Facebook Browser --> https://soporto.king.com/contact
If you are on a mobile device/playing on App version, please let me know, so that I can give you specific steps to send your report.
To reply back, you can type in the blank box given below🍫🍫
Happy Holidays🎉
Thank you for reporting. Which device are you play? Please check this video.
Unlock clock need clear 50 frozen, but actual only has 40 frozen. How to win?
I have just played this level and I definitely had more than 50 layers of the frozen, enough to fulfll the order to break the box, with several spare. I think some of them must be a triple layer. However I have noted that other players seem to have a faulty version of this level, with only a double layer.
HHi and Welcome to the King Community
Thank you for reporting. Which device are you play?
I can’t unlock the square to the left even though I have cleared all the ice on the board. There is no way to pass the level without unlocking it but it says I still have 10 left… Here are before and after pictures for clarification. Help please!!
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
