Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
why has candy crush reset to level 1
Best Answer
-
Hi Bryan- Thanks for posting on King Care. I am really sorry that you have experienced a problem with your progress. It is most likely a device issue.
Please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on :-)
Answers
-
Hi Bryan- Thanks for posting on King Care. I am really sorry that you have experienced a problem with your progress. It is most likely a device issue.
Please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on :-)
-
Are you able to assist me? My levels reset to #1 today. I previously had not signed in using an email or Facebook. Any help is much appreciated!Hi Bryan- Thanks for posting on King Care. I am really sorry that you have experienced a problem with your progress. It is most likely a device issue.
Please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on :-)
