The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Won't connect to app store
Options
Answers
-
-
It is happening on Candy Crush and Farm Heros on iPad and iPhone since my Facebook account go hacked. I got it back but I also have a second Facebook account and they both signed into that account and since then I have tried to get them to connect to the old original Facebook but won't let me switch back to the original email and account.
-
Hello @Mamabar🤗 Thank you for replying back!
I am sorry to hear about the issue you are experiencing and the cause behind it😕 You will have to contact King Player Support team and seek their assistance to clear this issue.
Just one clarification though... you need help with fixing the App store, right?
If so, please follow below steps either on your iPad or iPhone (whichever is your choice)⬇️
- Click on the Pink Cogwheel (top right corner of map screen or bottom left corner of home screen);
- Click on ? icon;
- Go down to "My purchases";
- Go down to last but one option - "Do King games have in-app purchases" and click on it;
- Scroll down all the way and click on "Contact Us";
- You will see a form. Fill it up and submit it.
You will be receiving an automated email as an acknowledgement, but it is not a reply for you. Please wait for (up to) 72 hours. If a real agent did not reach out to you by then, send a reply through that automated email you have received today. An agent should reach out to you soon.
If they didn't for any reason, please don't give up, as contacting Player Support team is a time consuming process. You will have to be with utmost patience, and most importantly, do not give up!
Please let me know if you need any further assistance.
Hope you will receive help soon and the issue will be resolved quickly🤞
-
No I di it on my iPad and exactly as you wrote but it doesn’t have any of what you say. I can’t even log into my king account from the app the link says there’s a connection error try again in a bit. I’m connected to the internet and it is because the stupid app insists on trying to log into the wrong Facebook Account.
-
That is weird @Mamabar😕
Let me take screenshots on my iPad and show them to you! Let's see if your game is same as mine or not!! I don't think that you need to log into your game to send your complaint🤔
Let that be!! Please click on this link to send your complaint --> https://soporto.king.com/contact. Let me know if you need assistance with filling up the form.
Let me report about your issue to our Community In-charge also and see what they say. Do you know your game ID number?
I will get back to you tomorrow (it is almost 1am for me)!
Bye now🍫🍫
-
Hello @Mamabar🤗 Good Morning!
Ok! Let's try something else.... please follow the steps & tips provided in this link (click on the Green letters) --> "What if I can't connect to the App Store".
I am hoping this would help out! I gave this link to couple more players last week and they did not come back or complain that it did not work (usually, it the game is working again, players won't come back to inform that😅).
Hope it works for you too🤞
