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The game freezes about every two months. What is the reason?
Hello @HusseinFadi and welcome to Soda community!
Thanks for sharing a picture. It looks like you play Candy Crush Saga and not Soda, so I'll pass on your question to css moderators @kiara_wael @PummyRaj
For content and support related to Candy Crush Saga game, please visit Candy Crush community here
Hello Hussein @HusseinFadi🤗 Hearty Welcome to our sweet King Community!
Is it Google Chrome you are using to play the game? If so, a glitch popped up in the game last week, and the game Studio is aware about the issue and are working on a fix. You can check it out --> HERE
You said your game freezes in every two months!! Hence, I am not sure if it is the same issue as others are experiencing!!
Please make sure that the browser you use is updated frequently, and the operating system on your laptop/computer is updated regularly as well!
Can you post back and provide the device details as well as the browser you are using? To reply, you can type in the blank box given below🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback . The Studio team is investigating the issues! The issue with the game on MacBooks with Sonoma software is still the same! They King team is looking into it for a fix
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
