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I purchased a bundle with 10 gold and 1 hr play. You got the money I received the gold bars but not the hr play. Can I have my hour or refund me my money please .
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Hello @steros🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you did not receive your purchased items into your game! You will have to contact King Customer Support as the purchase query includes your personal details.
If you are playing on a computer - through Facebook browser, please use this link to send your complaint --> https://soporto.king.com/contact;
If you are playing on a mobile device or the App version on Windows 10/11, follow these steps --> Click on the the Pink Cog wheel -- click on ? icon -- go down to "My Purchases" -- select the option that best suits you and click on it -- scroll down all the way till you see "Contact Us" -- fill the form and send your complaint.
If you have any further questions, please reply back by typing in the blank box given below🍫🍫
Thank you for the input dear @UncleBobby1🙏
We cannot do anything because we are also players like you!
But, being Moderators, we can personally talk to the Community In-charge team, and report the issues & glitches! We also give players "accurate" suggestions on what to do in case of an issue or glitch😉
Contact the Help Desk, moderators can do nothing.
