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What's happening in Candy? 🍬
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🍫 KitKat Scavenger Hunt! 🍫 - Join HERE and a chance to Win Color Bombs
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🍫 KitKat Scavenger Hunt! 🍫 - Join HERE and a chance to Win Color Bombs
⛄🏆 Winter Cup - Win a year’s supply of Gold Bars (100 every month)
Comments
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Hello Crushers🤗
I haven't heard from the CM yet! Probably, they might have slept already (they all live overseas)!
I would suggest all the winners to send a complaint to the King Player Support team by following below steps⬇️
For mobile devices or the App version on Windows10/11
- Click on the Pink Cogwheel (from game Map screen or Home screen);
- Click on ? icon;
- Under Popular Topics - click on "Events";
- Click on "Learn all about Winter Season";
- Scroll down all the way & click on "Contact Us";
- You will see a form. Fill it up & Submit.
If you are on a Computer - Browser version
- Go to this link --> https://soporto.king.com/contact;
- Fill up all the details - name, game, etc.,
- At "Choose A Topic" -- select Events or Features issues;
- At "Choose a Subtopic" -- select I didn't receive my reward;
- Explain the issue in "Tell us what you need";
- And, please provide your game ID number along with the description;
- Submit your request.
Please don't be alarmed if you do not hear from anybody! Since I have already reported about the issue, and you all have reported here, it is recorded! You will receive your 100 GB for sure🏆️ There is just a delay!
If I receive any news in the meantime, I will update you guys💜
Calling out the Winners⬇️
@Lee_Cee , @losrodri , @toon_ada , @FRMI , @adidas11zs1982 , @oliviar , @sauren , @BrecJack , @Teresapie , @Alicat , @Reka13 , @omarfarooq23 , @JONH10 , @aaratitkt , @bombay123 , @mateenking786 , @ngocphuong95 , @michelespi , @etswha ;
Hope I have included everybody that has reported! If I have missed anybody by mistake, please let them know🙏
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I did this and still do not have my gold bars?? I’ve been logged in playing every day since the event. Can toy help us figure out what is going on? I don’t seem th be the only one confused so maybe the game could provide a little more info since I still don’t see gold bars from this challenge
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That was King support reply :
I'm happy to confirm that the first Gold Bar reward will be delivered to you on February 1st, as you mentioned. Keep in mind that the 12th Gold Bar reward will be sent to you on January 1st, 2025. It's important to note that every reward for each month will be delivered on the first day of the month, so make sure to open the game on the 1st of each month!
I also want to clarify that you won't receive any prize for this month until January ends. I hope this information helps clear up any confusion you may have had.
So nobody wait for prize these days , 1 February first delivery
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Hey everyone, sorry for any confusion about when you'll get your 100 GB reward!The reward is 100 GB per month. Since the event ended in January, after the cup finishes, you'll receive a sweet selection of boosters as your first reward. Then, on February 1st, make sure to log in to the game to collect your first monthly reward of 100 Gold Bars.Please check our T&C for more info!
New Update!
There has been a miscommunication from my side and I apologies for that 😔
Anyone who made it to the final should have have also received Gold Bars starting from the 9th January but there seems to have been a delay on sending out the rewards. The studio is currently working on correcting this and that is why we see some mentioning that they have received it and others not yet.
If you made it to the finals and still have not received your Gold Bars, please share your Game ID so I can pass it on to Player Support Team so they can help!
Again , I'm very sorry for the miscommunication 😕
