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What is happening with candy crush, It won't register after I finish a level. The page freezes.

Lorraine_Koivu
Lorraine_Koivu Posts: 1

Level 1

The game loads & I'm able to play a level but once completed it freezes & I have to shut the browser down & restart again. When is this going to be corrected.

This is now the 5th day, very frustrating

Answers

  • _Elsa_
    _Elsa_ Posts: 37,298

    Hi Lorraine,

    I'm so sorry to hear that you are having difficulty with the game.  Are you, by any chance, playing the game through Facebook Gameroom?  There is a big glitch that the team is trying to correct so is it possible to try playing the game another way?  What browser are you using?  I like Firefox and Chrome so if you haven't tried them on these browsers please try now.  And always remember to log in with Facebook before starting the game because they save your progress.

  • marygor
    marygor Posts: 1

    Level 1

    I do have this problem too for the third day already ! Every time when I finish a level and are getting to receive a booster, the board freezes. I have to shut down and reload again.

    I am playing on Chrome through Facebook. Please help.

  • _Elsa_
    _Elsa_ Posts: 37,298

    Hi marygor, there are a lot of freezing glitches and the studio is trying to work on a resolution.  Thanks for posting your message here.  A King Admin is checking all these messages so she will see your message posted here.

  • marygor
    marygor Posts: 1

    Level 1

    Hi marygor, there are a lot of freezing glitches and the studio is trying to work on a resolution.  Thanks for posting your message here.  A King Admin is checking all these messages so she will see your message posted here.

    It started since the Buddy Challenge showed up on the game, I don't like the Buddy Challenge at all !

Hey! Would you like to give us your opinion?