Hi Larry, were you given these steps:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep ? 

It is very important to play the game either through Facebook or the Kingdom because they save your progress.  Set up an account by following the steps here:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

Sorry but how does this help? I have never played on FB and don't want to. Customer care sorted this last time and I set up a kingdom account. There is no point giving me links on how to not lose levels when I have lost them all!!. Last time CC Customer Care reset me level. This time I have sent about 10 emails and they do not respond. I'd like my levels reset please

Hi Larry, were you given these steps:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep ? 

It is very important to play the game either through Facebook or the Kingdom because they save your progress.  Set up an account by following the steps here:  https://care.king.com/en/blog/article/how-to-create-and-sync-a-kingdom-account

I found a link above, filled in the boxes and received anther automated response about playing on facebook. The email is not relevant and doesn't help me. I am in a loop here as the email told me to logon to King Care!! I am in despair here. It took me years to reach level 2328!