Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Events and ads missing

I had passed qualifier and last night was 2nd in the final round thing for one of the events but this morning both that entire event plus all ads are missing. I also have the spinning forever symbol instead of gold bar amount.

Screenshot_20231231_153221_Candy Crush Saga.jpg

I've tried logging out and logging back in but that has caused connection errors and won't let me log in now.

What now?

Screenshot_20231231_153211_Candy Crush Saga.jpg

Welcome! 👋

Comments

Blanke

Happy crushing ALL those that get ads have advantage in sooo many ways😍

bella6464

I have played old levels and gone back and still no events!! Come on King do better!!!

Alienscar

No idea. I tried reporting under the contact us Events topic and they kicked it back with a generic nonanswer.

Hello @CynElle the first response you receive from Support is an automatic reply and not an actual answer. You have to wait 72 hours for a response to your question. If you haven't been contacted again after 72 hours then reply to Support using the first email that you received stating that you still need help. Make sure to reply writing your response above the line that says 'type above this line'

It shows my profile pic but all of my boosters are missing and the winter overlay is gone with the events.

This issue has been going on for sometime now and at the moment all you need to do to get the winter overlay and events back is to play a level. Once you have played a level return to the events screen and you should find everything back to normal.

I even tried a different device and I'm still missing the boosters and ads.

Boosters are only available on the device on which they were received. Boosters do not follow you from device to device. Adverts come and go and aren't a guaranteed part of your game.

CynElle

https://community.king.com/en/candy-crush-saga/discussion/comment/2918565#Comment_2918565

No idea. I tried reporting under the contact us Events topic and they kicked it back with a generic nonanswer.

I've tried uninstalling the game and reinstalling it and get a connection error when I try to log back in. It shows my profile pic but all of my boosters are missing and the winter overlay is gone with the events.

I even tried a different device and I'm still missing the boosters and ads.

LIneen

All day no ads! Anyone know how to report this?.

KM_2_2

My ads went away also. Not sure why.

Blanke

Screenshot_2023-12-31-16-31-28.png

My game is froze. Will not advance me to next level. Please help. Also ads went away on my game a long time ago. Can I get them back? I am missing out on so much fun please help. Thanks😞

Comments

Blanke

Happy crushing ALL those that get ads have advantage in sooo many ways😍

bella6464

I have played old levels and gone back and still no events!! Come on King do better!!!

Alienscar

No idea. I tried reporting under the contact us Events topic and they kicked it back with a generic nonanswer.

It shows my profile pic but all of my boosters are missing and the winter overlay is gone with the events.

I even tried a different device and I'm still missing the boosters and ads.

Boosters are only available on the device on which they were received. Boosters do not follow you from device to device. Adverts come and go and aren't a guaranteed part of your game.

CynElle

https://community.king.com/en/candy-crush-saga/discussion/comment/2918565#Comment_2918565

No idea. I tried reporting under the contact us Events topic and they kicked it back with a generic nonanswer.

I even tried a different device and I'm still missing the boosters and ads.

LIneen

All day no ads! Anyone know how to report this?.

KM_2_2

My ads went away also. Not sure why.

Blanke

Screenshot_2023-12-31-16-31-28.png

My game is froze. Will not advance me to next level. Please help. Also ads went away on my game a long time ago. Can I get them back? I am missing out on so much fun please help. Thanks😞

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.