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2 months and still no rewards!

tltgirl
tltgirl Posts: 13

Level 2
in Support

it has been 2 months since I asked a question and was told reward were not working and my issue would be forwarded.  i'm sure it was forward, I guess just no one cares!  maybe change your name to King Not Care...?

Answers

  • _Elsa_
    _Elsa_ Posts: 37,342

    Hi Tracy, I just went into your account to reread your past questions posted here on King Care.  In your first and second messages you never mentioned which challenge it was for.  Yes I responded to you in your second question and I did forward it to a King Admin but, unfortunately, they were very backed up due to some taking vacation and other admins sick.  They have been very short handed and that could be the reason why you never received a reply.  Please write back and let me know which challenge this was for.  I will forward this message to a King Admin and hopefully someone can reply to you tomorrow.  Below are the links to your other 2 messages so a King Admin will be able to view your previous questions.

    https://care.king.com/en/candy-crush-saga/i-won-the-weekly-race-last-week-and-got-nothing-for-it

    https://care.king.com/en/candy-crush-saga/i-posted-a-question-3-weeks-ago-got-a-reply-from-elsa-none-of-the-challege-are-working

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thank you @Elsa

    @tltgirl please let us know more information about which challenges, how long you have experienced this problem? 

    Thanks a lot! 

  • tltgirl
    tltgirl Posts: 13

    Level 2

    Hi Tracy, I just went into your account to reread your past questions posted here on King Care.  In your first and second messages you never mentioned which challenge it was for.  Yes I responded to you in your second question and I did forward it to a King Admin but, unfortunately, they were very backed up due to some taking vacation and other admins sick.  They have been very short handed and that could be the reason why you never received a reply.  Please write back and let me know which challenge this was for.  I will forward this message to a King Admin and hopefully someone can reply to you tomorrow.  Below are the links to your other 2 messages so a King Admin will be able to view your previous questions.

    https://care.king.com/en/candy-crush-saga/i-won-the-weekly-race-last-week-and-got-nothing-for-it

    https://care.king.com/en/candy-crush-saga/i-posted-a-question-3-weeks-ago-got-a-reply-from-elsa-none-of-the-challege-are-working

    Below is my reply to your question about the game in my 1st question:(GAME IS THE WEEKLY RACE that is still going on...)"Yes, I was definitely the top scorer. It is the "Weekly Race" that you get a point for each time you pass a level. It resets every Sunday. I was 40 games ahead of the person in second place... (I played late, expecting to see my rewards because I am on the West Coast...) "
  • tltgirl
    tltgirl Posts: 13

    Level 2

    Thank you @Elsa

    @tltgirl please let us know more information about which challenges, how long you have experienced this problem? 

    Thanks a lot! 

    Game is the Weekly Race and it is still going on...

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