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Why do facebook and cc not connect?

Jolandast
Jolandast Posts: 2

Level 1

I can't play candy crush on facebook for a month now and i can not get a connection in de candy crush app with facebook.

Best Answer

  • _Elsa_
    _Elsa_ Posts: 37,304
    Answer ✓

    That makes no sense on a mobile device!  Can you try not logging into Facebook and logging into the Kingdom instead?  I don't play any of the King games on Facebook because there are always a lot of problems.

Answers

  • _Elsa_
    _Elsa_ Posts: 37,304

    Hi Jolandast, where are you playing the game?  Computer?  There is an issue with the new Chrome version. Check more info there: https://care.king.com/en/candy-crush-saga/laoding-issue

    It has been suggested that you use another browser instead.  Please try Opera or Edge.  Firefox had a bit of an issue recently so I'm not sure if it was resolved on this browser.  

  • Jolandast
    Jolandast Posts: 2

    Level 1

    Oke, that is one part of the question possibly answered. I hope the problem get's fixed. 

    But why dous it not connect to facebook in the app on android?

  • Jolandast
    Jolandast Posts: 2

    Level 1

    Hi Jolandast, where are you playing the game?  Computer?  There is an issue with the new Chrome version. Check more info there: https://care.king.com/en/candy-crush-saga/laoding-issue

    It has been suggested that you use another browser instead.  Please try Opera or Edge.  Firefox had a bit of an issue recently so I'm not sure if it was resolved on this browser.  

    It didn't work on edge either.
  • _Elsa_
    _Elsa_ Posts: 37,304

    Try some of these troubleshooting tips first to see if that helps you:  https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device

  • Jolandast
    Jolandast Posts: 2

    Level 1

    I got a new phone and it still dous not work. I tried everything. 

  • _Elsa_
    _Elsa_ Posts: 37,304
    Answer ✓

    That makes no sense on a mobile device!  Can you try not logging into Facebook and logging into the Kingdom instead?  I don't play any of the King games on Facebook because there are always a lot of problems.

  • Jolandast
    Jolandast Posts: 2

    Level 1

    That makes no sense on a mobile device!  Can you try not logging into Facebook and logging into the Kingdom instead?  I don't play any of the King games on Facebook because there are always a lot of problems.

    That dous not solve the problem for me. Than i still can't recieve lives from friends. I am losing a lot of lives at the moment.......
  • _Elsa_
    _Elsa_ Posts: 37,304

    I passed your message along to a King Superstar so hopefully she can help you.

  • Hi Jolandast! I am just jumping in to help Elsa out. Are you sure your FB version is up to date and you are connected to the Internet? I am struggling to think of why this might be happening, but my brains are mush right now lol. It is a quarter to eight in the am and I am not fully awake yet. Can you get back to me asap? Thanks!

  • Jolandast
    Jolandast Posts: 2

    Level 1

    Hi Jolandast! I am just jumping in to help Elsa out. Are you sure your FB version is up to date and you are connected to the Internet? I am struggling to think of why this might be happening, but my brains are mush right now lol. It is a quarter to eight in the am and I am not fully awake yet. Can you get back to me asap? Thanks!

    hi Laura. I just checked and there are no update's for Facebook so i have the most up to date facebook app. I am on the wifi network and otherwise on the mobile network so that is defenetly not the problem.

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