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Updated iPhone to iOS 17 and my progress on candy crush saga has gone back to level 1 ?
Hi all,
I reached out to King Support but I never got a response back. I emailed them and filled out the form a few different times.
Is there anything else I can do?
I filled out the form, but I never received a confirmation email. What should I do?
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
I recently updated my iPhone 14 Pro to iOS 17.2 and now Candy Crush isn’t working. It won’t load. It’s just frozen. What should I do? Is anyone else having this issue. I have a King account & logged in.
Hello @dimbers1970🙋♀️
Is your game back to normal and the progress back? If not, please contact the King Player Support team to restore your game progress. It will be better if you can send the complaint through your game. Here are the steps ⬇️
You will be receiving an automated email, which is like an acknowledgement to tell you that they have received your complaint. If you don't hear back from anybody even after that, please post back here and let me know.
Hope everything goes well and your progress will be back to where it belongs🍫🍫
I clicked on the app on my phone and it asked. Be to log in via Facebook so I did and it asked me my date of birth like I was a new player, then it took me to level 1 ??
Hello @dimbers1970🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!!
Did you log in with your account details that you usually use to get into the game?
Please reply back by typing in the blank box given below!
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Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
This is happening a lot. Anyone else?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
