Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

"There was a connection error. Try again in a bit."

It shows my profile pic as if I'm logged in, but is behaving as if I'm not. No shop access, no boosters, no daily spin, nothing. When I try to log in, it gives this error.

I've tried everything in the FAQ regarding this issue. Restarted my phone, turned wifi on and off, switched to mobile data, turned airplane mode on and off. I also tried clearing the cache and updating the app. Nothing fixed it. What else can I do, besides a fresh install? That's a hassle I don't want to deal with, especially if there is a server problem and I won't be able to reconnect my account. At least, for now, I'm still able to play and not lose my progression.

ETA: I'm playing on mobile, Android 12 OS.

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2937839#Comment_2937839

Hello dear @CascadeM 🤗 Good Morning!

I know how I frustrating it is, as I too have experienced this glitch a while ago 🙃

Please don’t be upset! I am trying to find out other solutions without reinstalling your game. Please bear with me🙏🏼

CascadeM

https://community.king.com/en/candy-crush-saga/discussion/comment/2937367#Comment_2937367

I tried it - it didn't work for me. I was so exciting as the same error is happening to me for 5 days now. I am so frustrated because I will loose everything when I have to re-install the game. Glad it worked for you though. I am also playing on an iPhone...

uasap

Hi,

To all users facing this connection issue - this seems to be a glitch in the game. After getting no support from King.com and after spending a lot of time on this useless forum, this is the solution that fixed the issue for me (on iOS devices):

Close the game (force close if necessary);
Turn off your Internet connection (wi-fi and mobile data);
Start the game and remain at the landing screen;
Try playing/logging in now -> should not work, as you're offline
Turn your Internet connection back on;
Try playing/logging in now -> this fixed the issue for me

It would seem the game's connection gets somehow stuck and it's unstuck/reset if you start the game in offline mode, then try to connect.

Do not uninstall/reinstall the game - you will lose all your progress.

kiara_wael

Hi and welcome to the King Community

I'm sorry because your game app is corrupted and you need to reinstall the game app after uninstalling to get the solution. Uninstalling the game app will cause you to lose all stored booster and unsaved levels but your problem will be solved.

You will find more details HERE.

Thank you!

Welcome! 👋

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