I cannot watch video on my mobile device

Richa_Nayyar · November 2018

I cannot watch the video on my iphone. I do get the link and when I click on watch ad for lives or boosters, I get a black blank screen. I cannot see the video, hence not receive anything.

_Elsa_ · November 2018

Hi Richa, this might be a new glitch starting. I haven't seen anyone else report this yet but will keep my eyes open here during the weekend to see if anyone else does report it.

Brian_Porter · November 2018

I have the same problem, when I select the bonus video, the curtains open and all I get is a black screen with the x to close it. iPhone candy crush

Richa_Nayyar · November 2018

I have the same problem, when I select the bonus video, the curtains open and all I get is a black screen with the x to close it. iPhone candy crush

I am still having this issue

Amanda4charly · January 2019

My candy crush never shows a video but my partners does. How can I get this?

Hershey12 · January 2019

I have had the problem with the black screen with an x to close it for several weeks. Can't win any extra plays or boosters. Losing interest in playing the game since the problem isn't resolved.

_Elsa_ · January 2019

Hi guys, the studio is aware of this glitch and we are all waiting for a resolution.

@Amando4charly, all of these events and challenges start out as testing where players are randomly chosen to test. They monitor it to see if it's working and if there is a problem they can adjust before releasing them to the public. Your partner might be a tester for this. You can read more about this here: https://community.king.com/en/candy-crush-saga/discussion/246202/where-can-i-get-my-events#latest

I cannot watch video on my mobile device

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