I cannot watch video on my mobile device

Question

I cannot watch the video on my iphone. I do get the link and when I click on watch ad for lives or boosters, I get a black blank screen. I cannot see the video, hence not receive anything.

Creative_Elsa · Answer

Hi guys, the studio is aware of this glitch and we are all waiting for a resolution.

@Amando4charly, all of these events and challenges start out as testing where players are randomly chosen to test.  They monitor it to see if it's working and if there is a problem they can adjust before releasing them to the public.  Your partner might be a tester for this.  You can read more about this here:    https://community.king.com/en/candy-crush-saga/discussion/246202/where-can-i-get-my-events#latest

Hershey12 · Answer

I have had the problem with the black screen with an x to close it for several weeks. Can't win any extra plays or boosters. Losing interest in playing the game since the problem isn't resolved.

Amanda4charly · Answer

My candy crush never shows a video but my partners does. How can I get this?