Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Account not syncing (King)
I’ve created a King account and scrapping my Apple ID Level 150 account but when I try to log into it, the email doesn’t even seem to exist.
Yes, I’ve checked the email multiple times and it is the correct one.
I created the account on this site but somehow can’t log into it on the app. I keep getting an error:
Edit: just created an account in game but I can’t sync it to the site, it just keeps showing up greyed. What’s the issue with my account?
0
Best Answer
-
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Contact us
1
Answers
-
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Contact us
1 -
I have sent an inquiry but I got an email back that just leads back round in a loop. I don’t seem to be getting anywhere as I can’t sync my account login with the site and apps.
0 -
I am a little confused by your enquiry, @Astrex . You write that you created an account on this site. Do you mean here in the community? This account is not a player account. To play Candy Crush you need to create a player account. To do this go into settings in the app and click on "my account" . You should then get this screen.
You might have tried the option "log in with email" but if you have never saved the game then you need to choose the option "sign up with email". Your community account is something different from this.
0 -
How come I can’t sync them in the site then? My login details. It’s greyed out.
0
