Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Well that is an odd one @shall10 I don't think I have read about this happening before. The normal advice for when a banner doesn't update is to replay the Milestone level. Your issue is different in that you have had the banner and it has then disappeared. Please try completing level 11,000 again just in case this method still works for you.