unable to connect via facebook

KristinaP · December 2018

I have Microsoft Lumia 950 and im on level 833 but recently im unable to connect with FB so now im on first level. I reinstalled FB and CCS but nothing.

_Elsa_ · December 2018

Hi @KristinaP, I am not familiar with that phone but see if the troubleshooting on here helps you: https://www.windowslatest.com/2017/08/07/fix-lumia-950-random-reboots/

I've seen a couple of messages here where players are having trouble connecting the game through Facebook so you might want to see if you can play through the Kingdom instead. Here is a link to learn more about this:

https://community.king.com/en/candy-crush-soda-saga/discussion/244236/what-is-the-kingdom

KristinaP · December 2018

Thank you! Well..first link help me with other windows problems so thats great 😁 but other link is just how to "behave" here

_Elsa_ · December 2018

Hi @KristinaP, so it's a new day today. Are you able to play the game?

jayney71 · December 2018

Hi.... I've had this exact problem with the same phone for two weeks now and no one has been able to help me. People tell me i can play "via the Kingdom" but i can't get that to work either.
I'm getting so frustrated 😬.... please can someone help?
Jx

KristinaP · December 2018

@Elsa nooo

_Elsa_ · December 2018

I am going to forward your message to the Community Manager. Let's see what she can find out.

unable to connect via facebook

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