Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Unauthorized Charges.
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Answers
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Hi @jmlewis Welcome to our Community 😊 I am so sorry this happened to you. Please read this article written by our Community Manager @QueenMia and follow the steps https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase
Please, inform me if it helps. If not, we will contact her to see what else she can do regarding your problem.
Have a delicious day 🍭 -
Hi @kitkat725 and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form https://soporto.king.com/support
Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Payment queries). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.
Please let me know if you need assistance. If this solves your problem and you find it helpful, please click on "accept this answer". Thank you for your understanding. Have a wonderful day 🤗
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@kitkat725 Please note that we at King do never handle any purchases or transactions ourselves.
If you play on an iPhone you will need to contact Apple Support, Android device; Google Play Support etc. If incorrect charges has been done in your game, please check this page who to contact or where to report depending on the device you play on.
If unauthorized charges has been made with your credit or debit card, then you will need to contact the bank and the police immediately.
