Not receiving lives

RightJustified · February 29

I can’t play any of the 20 extra lives per day because I have ZERO. I request lives every time I finish 5 lives.

Please advise what’s happening.

kiara_wael · February 29

Hi and Welcome to the King Community

Please check this page about Lives Here and Here

poppppp · March 17

I have the same issue. I’m playing as much as I always have, and have always received many more lives than I do now.

it is a noticeable change and massively disappointing.

what is the issue please?

PummyRaj · March 17

https://community.king.com/en/candy-crush-saga/discussion/comment/2998176#Comment_2998176

Hello @poppppp🤗 A Warm Welcome to our sweet King Community!

I would recommend you to send a complaint to the King Support team, so that they can check what's going on.

Please use this link to send your complaint --> https://soporto.king.com/contact.

While filling out the form, please follow below steps

After entering your name, game name, etc., at "Choose Topic" - select "Bugs or Technical Issues";
At "Choose Subtopic" -- select "I can't send/receive Lives";
At "Tell us what you need" -- explain the issue and submit the complaint.

You will be receiving an automated email as initial response! Please don't get discouraged as it is the norm. After 24 hours, please send a reply to that automated email itself. You should hear from an actual agent within 72 hours (max).

If you did not receive any message by then, please send another reply and inform them that you are still waiting for assistance.

If you have any other questions, please reply back and let us know🍫🍫

Not receiving lives

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