Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

System crash

Whilst playing level 10440 it didn't allow me to buy any gold, at the end of the gameit lost ALL of my boosters and extras. I came second in a 60 minute game and it froze when getting the results. There is NOTHING on my hub - no all stars event.

It's all GONE.

WHY? JUST WHY???

Welcome! 👋

Comments

Alienscar

I hope it works for you @T0rr1e. Please be aware though that once the features have returned to your game this doesn't fix the issue and they can disappear every day. All you need to do is keep playing old/new levels

Also please note that if you play through the Windows app you get less features than mobile players

T0rr1e

https://community.king.com/en/candy-crush-saga/discussion/comment/3002649#Comment_3002649

Thank you for your help Alienscar I will try playing some old levels.🙂

Alienscar

Hi @T0rr1e the Hub is an information service dedicated to the All Stars. It appears on the top left of your screen in the same manner as the Episode Race

Missing side games is probably the result of an issue that has been going on for quite some time now. The issue causes all of our features, apart from the Booster Wheel and one other feature, to continue disappear from our game. The only way to get them back is to play a level.

The issue is a strange one though. Sometimes you can play an old level and your features/side games will reappear, but sometimes this doesn't work and you have to play a new level instead. The issue is further complicated by the fact that sometimes you just have to play a level get your features back,but sometimes you have to win a level before they come back.

On top of that sometimes you have to play more than one level.

Each time after you have played a level return to your Events screen to see if your features have returned.

T0rr1e

Hello @Alienscar what is the Hub, for the last two or so months I have not had any side games, all I get at the moment is the treat machine, booster wheel, chokky box, sams streak which I have only won once, and the episode race.🙄

Alienscar

Hi @Tamsyjam the Hub being missing is an ongoing issue for a lot of people actually. We have been told that the issue is being investigated by King, so all we can do is wait and see if they fix it in the near future.

Unfortunately once our boosters have gone they are gone for good.

It is a shame that you lost your progress in the Candy Royale, but this is because you 'lost' level 10440. I know it wasn't your fault, but King don't take responsibility for issues caused by their faulty game. You can try contacting Player Support, but they never admit that a crashing game is their fault and always blame your internet connection.

Tamsyjam

Hi @Alienscar - yeah that worked but still without a hub, without all of my earned boosters and kicked out of the Candy Royale after 8 gold crowns.

Alienscar

A similar thing happened to me as well @Tamsyjam. The Bash For Bars caused my device to crash and restart yesterday. When it restarted I had lost all of my boosters. In my case though I had lost the Hub days before.

To get your Events back just play a level or two. Each time you finish a level return to your Events screen before playing another level to see if your Events have returned.

Comments

Alienscar

Also please note that if you play through the Windows app you get less features than mobile players

T0rr1e

https://community.king.com/en/candy-crush-saga/discussion/comment/3002649#Comment_3002649

Thank you for your help Alienscar I will try playing some old levels.🙂

Alienscar

Hi @T0rr1e the Hub is an information service dedicated to the All Stars. It appears on the top left of your screen in the same manner as the Episode Race

On top of that sometimes you have to play more than one level.

Each time after you have played a level return to your Events screen to see if your features have returned.

T0rr1e

Alienscar

Unfortunately once our boosters have gone they are gone for good.

Tamsyjam

Hi @Alienscar - yeah that worked but still without a hub, without all of my earned boosters and kicked out of the Candy Royale after 8 gold crowns.

Alienscar

To get your Events back just play a level or two. Each time you finish a level return to your Events screen before playing another level to see if your Events have returned.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.