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Problem screen candy crush

nmahieu
nmahieu Posts: 1

Level 1
in Support
i have a problem with the application on an iPad. Everytime a launch my app I have a pink screen. I have to close the app and launch again. Can you help me?

regards 


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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497
    Hi @nmahieu welcome to our community! Let's see if we can get you back on track! 

    Please see our full iOS troubleshooting guide here

    If these steps do not work, you may need to check that your iPad is still fully compatible with our games, this guide here can help you. 

    Thanks! 
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  • Jane_Leb
    Jane_Leb Posts: 1

    Level 1
    Hi I have this exact problem on my brand new iPad?  I did not have any issues with my 7 year old iPad2 but now I get all these pink squares instead the candy crush images?  I have already deleted and reinstalled the app - losing all my inventory in the process! and I have also had a software update on my new iPad but it’s still the same???
    Another thing that happens is someone else’s photo appears instead of my profile pic, I have to close and reopen to get back my own photo - what is going on?
    Thanks
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