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Why can't I use my gift card?

Posts: 5

Level 1

I have been trying to log in to my king account as directed to use the gift card. I see that there have been some recent changes. I have an android and it's driving me crazy. I have no problem logging into my apps with FB or even into my king account via the website. However, when I attempt to redeem the gift card at store.king.com it will not allow me to log in either way. I'm confused πŸ˜• can someone please help me out???!!

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Answers

  • Posts: 45,134

    Hello @Dlq8519πŸ€— A Warm Welcome to the King Community!

    Can you clarify something for me please?

    When you said "your King account", do you have an account with King or were you addressing this King Community website?

  • Posts: 5

    Level 1

    Both...I have a king account and a one here on the community website, however I didn't realize that they were different from one another.

  • Posts: 45,134

    Hi @Dlq8519πŸ™‹β€β™€οΈ Thank you for replying back!

    To log into --> https://store.king.com/ you will need to use your King account details.

    So, if you haven't yet, please try with those details and see if you can access your account.

  • Posts: 5

    Level 1

    I have tried this, however, it has only given me a "wrong email and password combination" message on a regular basis.

  • Posts: 45,134

    Oh!! Sorry to know that @Dlq8519πŸ˜•

    I would like you to contact King Player Support team and send a complaint.

    I did not ask which device you are using to play the game! If you are playing on a mobile device, you can contact them directly from your game.

    • Click on the Pink Cogwheel located in the top right corner of the game map screen;
    • Click on the ? icon in the Settings window;
    • Go down to "My purchases" and click on it;
    • First option is "Gift Cards FAQ" - click on it;
    • Scroll down all the way and click on "Contact Us";
    • Fill the form and send your complaint.

    Please let me know if you need further assistance🍫🍫

  • Posts: 5

    Level 1

    Thanks for the information...I will try to my best best to use this to the best of my ability. I am not sure what a pink cogwheel quite is. πŸ€” it may be the settings wheel in the app. Thanks again for all your help!

  • Posts: 45,134

    Oh, sorry!!

    Which device are you using?

    I will take a screenshot and show it to you step by step instructionsπŸ‘οΈ

  • Posts: 5

    Level 1

    I have been using an android. But any piece of information will help!

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