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Why can't I use my gift card?
Dlq8519
Posts: 5
Level 1
I have been trying to log in to my king account as directed to use the gift card. I see that there have been some recent changes. I have an android and it's driving me crazy. I have no problem logging into my apps with FB or even into my king account via the website. However, when I attempt to redeem the gift card at store.king.com it will not allow me to log in either way. I'm confused π can someone please help me out???!!
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Answers
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Both...I have a king account and a one here on the community website, however I didn't realize that they were different from one another.
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Hi @Dlq8519πββοΈ Thank you for replying back!
To log into --> https://store.king.com/ you will need to use your King account details.
So, if you haven't yet, please try with those details and see if you can access your account.
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I have tried this, however, it has only given me a "wrong email and password combination" message on a regular basis.
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Oh!! Sorry to know that @Dlq8519π
I would like you to contact King Player Support team and send a complaint.
I did not ask which device you are using to play the game! If you are playing on a mobile device, you can contact them directly from your game.
- Click on the Pink Cogwheel located in the top right corner of the game map screen;
- Click on the ? icon in the Settings window;
- Go down to "My purchases" and click on it;
- First option is "Gift Cards FAQ" - click on it;
- Scroll down all the way and click on "Contact Us";
- Fill the form and send your complaint.
Please let me know if you need further assistanceπ«π«
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Thanks for the information...I will try to my best best to use this to the best of my ability. I am not sure what a pink cogwheel quite is. π€ it may be the settings wheel in the app. Thanks again for all your help!
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Oh, sorry!!
Which device are you using?
I will take a screenshot and show it to you step by step instructionsποΈ
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I have been using an android. But any piece of information will help!
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