Customer Care Supervisor / Game Issues

@Girliegirlnr I have not sent much to King Customer Care since this post in March 2024 due to the lack of responses. There are many threads on here with with complaints from players not having All Stars 2025. I do not have it and I'm actually okay with that. Hopefully you will get your issues resolved. Have a great day ☺️

March 24, 2025 - 09:50 AM NST

fredmhyatt

Please Advise me if the pink door on candy crush soda saga ever goes away. I am at level 16,190 and am stuck by this pink door and cannot compete to win more levels. Cd¹

Girliegirlnr

OK, now I am annoyed at the customer service I’m receiving with my issue. I have emailed the following to: replyto.candycrush@king.com

I’m receiving an automated message or copy and pasted response! I ignored it for the Christmas event, and other events, and now I’m not receiving another event???

1. The emails in response to my issue are very wordy and use a lot of fancy synonyms that do not apply! Such as:

“it is expected for some events and features to change and even become temporarily unavailable” This does not apply, nothing changed or was temporarily unavailable.

The events are not working for my account, period.

The Email also said “special events are bonus features in the game and therefore not designed to be there permanently.” Whom said anything about it being permanent? MY GAME IS NOT GETTING ANY EVENTS NOR IS IT GETTING ANY SPECIAL SHAPED CADIES.

2. I pay to play this game, more money than I should. It’s the only game that I play and my concerns are not being listened to? I can’t imagine any app, or company, taking $30 or more everymoth from someone, and NOT FIXING A CUSTOMERS ISSUES.

3. How can an event show in the App Store and be advertised for the game (like there is an event advertised in the App Store right now-The Candy Crush Allstars!) but I can’t play it?! Isn’t that false advertising?!

I have done everything on my end. Phone iOS is up-to-date. App is up-to-date. I have plenty of storage. I’ve logged in and out. I’ve deleted, and reinstalled the app. I’ve logged in with Facebook, logged in with email, and have logged in with Apple. Losing boosters and lives in the process.

Please fix my issue. Thank you. -♡Jill

tagging ppl whom might be able to help @QueenB @Colleen12 @Novapichu @paunavaa

https://community.king.com/en/candy-crush-saga/discussion/comment/3000183#Comment_3000183

This is the email address that keeps getting returned undeliverable. I will try the other one your provided. I cannot thank you enough for your help here in the Community. 😊

Rhonda_L

https://community.king.com/en/candy-crush-saga/discussion/comment/3017252#Comment_3017252

@Pyrolight 😸 TYVM for the "p88f" explanation! Months ago, I made a reply to something (I forget) and it didn't post. Actually, twice that happened! I got to thinking about it and came to the conclusion it had to be p88f. 🤔 Made no sense to me so I started using 'disappeared'. Now I don't have to! Thanks again! 👍

But really, what does King do nowadays that DOES make sense?! LOL

Have a great evening! 🐯

I think I have been banned from Customer Care Support because frankly they are sick of my complaints

I would like to think that isn't the case @Colleen12 and I would also like to think that Player Support wouldn't ban anyone from asking for help. I am sure there are people out there that pester them more than you.

My emails are being returned undeliverable.

What email address are you using Colleen? I associate that message with either an email address that hasn't been typed correctly, or an address that is no longer in use.

If you are having trouble with the email I gave you then please try this one instead

candycrush.techhelp@king.com

Ironically, I still receive a Customer Care Feedback

That is just part of modern internet life at Colleen. You can't shop anywhere now without receiving a feedback request. It is part of the modern obsession that companies have with the performance improvement of their employees. I don't really get why you can't provide feedback though. The couple of times I have used Player Support I have always provided feedback on how poor the service was.

@QueenB @FluffyDinosaur given all the complaints regarding the Chocolate Box getting stuck on a task, or freezing the game, or producing the 'Restart Required' error can you please confirm if King are investigating the issues, or they believe there isn't an issue.

https://community.king.com/en/candy-crush-saga/discussion/comment/3000183#Comment_3000183

I think I have been banned from Customer Care Support because frankly they are sick of my complaints regarding these insane issues I am continuously having with the Chocolate Box, Blue Box, and/or Gold Box. My emails are being returned undeliverable. I received a response indicating that cannot resolve the issue after weeks of insisting there was no problem on there end.

Ironically, I still receive a Customer Care Feedback request which in all honesty I cannot give but I happily reply to query what customer service I was actually given. These emails are getting delivered with not one response to date. I have spent 32 years working with clients who need legal assistance and I found this job very rewarding until I retired. My issues with KING have become the latest challenge for me in my quest to ensure fairness and equality for all players but I am getting absolutely no where.

Have a great day Alienscar. I enjoy reading your comments here in the community, I have come to rely on them and they have helped me more than any King Customer Care Representative

If @QueenB @Novapichu or @Pounawea have another solution here I would be happy to hear it.

https://community.king.com/en/candy-crush-saga/discussion/comment/3017063#Comment_3017063

It is whatever insane filter they are using. I have had to go line by line to figure out what the filter is catching and usually I still have no idea what it is. It is some crazy regex deal and those need to be constantly monitored so stuff can be whitelisted.

It also catches stupid stuff like p88f (replace 8 with o). The filter is way over the top.
My post when p88f… MODERATION!!!!!!!

glorialanzieri

*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules

Screenshot_2024-04-02-06-58-57-300_com.king.candycrushsaga.jpg

Hi @Colleen12 I have been having trouble with the tagging system of this site as well for a few days now. If I don't get it right first time the tagging system stops working and I have to exit the post and then return to it.

Additionally sometimes when I start to tag someone the cursor jumps to the left of the first letter every time I type another letter making it impossible to tag anyone

@QueenB @Alienscar @Novapichu @Pounawea

I have been trying to post a reply / comment here since yesterday to Alienscar. Is there an issue with this site, ironically this one posted immediately.

As I am sure you are aware @Colleen12 the only people directly in contact with King are the Community Managers @QueenB @Novapichu and @Pounawea but I very much doubt they are allowed to provide people with the contact details of individuals at King.

Here is an email address for King that isn't Customer Care. Maybe give it a go and see if they respond.

ccsmfeedback@king.com

Sounds like you need the @QueenB booster that might level you pass the existing support level you are stuck on and get to a new higher level 😁

Comments

March 24, 2025 - 09:50 AM NST

fredmhyatt

Please Advise me if the pink door on candy crush soda saga ever goes away. I am at level 16,190 and am stuck by this pink door and cannot compete to win more levels. Cd¹

Girliegirlnr

OK, now I am annoyed at the customer service I’m receiving with my issue. I have emailed the following to: replyto.candycrush@king.com

I’m receiving an automated message or copy and pasted response! I ignored it for the Christmas event, and other events, and now I’m not receiving another event???

1. The emails in response to my issue are very wordy and use a lot of fancy synonyms that do not apply! Such as:

“it is expected for some events and features to change and even become temporarily unavailable” This does not apply, nothing changed or was temporarily unavailable.

The events are not working for my account, period.

Please fix my issue. Thank you. -♡Jill

tagging ppl whom might be able to help @QueenB @Colleen12 @Novapichu @paunavaa

https://community.king.com/en/candy-crush-saga/discussion/comment/3000183#Comment_3000183

This is the email address that keeps getting returned undeliverable. I will try the other one your provided. I cannot thank you enough for your help here in the Community. 😊

Rhonda_L

https://community.king.com/en/candy-crush-saga/discussion/comment/3017252#Comment_3017252

But really, what does King do nowadays that DOES make sense?! LOL

Have a great evening! 🐯

I think I have been banned from Customer Care Support because frankly they are sick of my complaints

My emails are being returned undeliverable.

What email address are you using Colleen? I associate that message with either an email address that hasn't been typed correctly, or an address that is no longer in use.

If you are having trouble with the email I gave you then please try this one instead

candycrush.techhelp@king.com

Ironically, I still receive a Customer Care Feedback

https://community.king.com/en/candy-crush-saga/discussion/comment/3000183#Comment_3000183

Have a great day Alienscar. I enjoy reading your comments here in the community, I have come to rely on them and they have helped me more than any King Customer Care Representative

If @QueenB @Novapichu or @Pounawea have another solution here I would be happy to hear it.

https://community.king.com/en/candy-crush-saga/discussion/comment/3017063#Comment_3017063

It also catches stupid stuff like p88f (replace 8 with o). The filter is way over the top.
My post when p88f… MODERATION!!!!!!!

glorialanzieri

*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules

Screenshot_2024-04-02-06-58-57-300_com.king.candycrushsaga.jpg

Additionally sometimes when I start to tag someone the cursor jumps to the left of the first letter every time I type another letter making it impossible to tag anyone

@QueenB @Alienscar @Novapichu @Pounawea

I have been trying to post a reply / comment here since yesterday to Alienscar. Is there an issue with this site, ironically this one posted immediately.

Here is an email address for King that isn't Customer Care. Maybe give it a go and see if they respond.

ccsmfeedback@king.com