Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lose without moving

Good day, i like to play CC in my free time but each time i open my CC app to play im having lost my sam streak, candy royal, and any booster i get at the first round. But after i win it they show up on the next round (but if i lose their gone), this glitch really sucks.

Last night i lose without moving on round 7811, because of that i lost : sam streak, 3 booster i use (before the round start), and the most pissed me off are my candy royal that have 167 gold chance because they are 3 contestant left (including me).

Can u help me about this?

Thanks

Bezita

Accepted answers

All comments

pay-it-fwd

And they still have not fixed this level. Candy Crush Saga cares nothing about their players anymore. All they think about is money... 24/7. 💰️

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2987437#Comment_2987437

Hi @Bezita 🤗 Good Morning!

Oh, no!! It looks like you are stuck with a level with “Oops” (as some of our Community Friends call it as)!! I will report this to our Candy Community In-charge, to send to the game Studio.

Which device are you using? And what version of the App do you have right now?

Bezita

Hi, my latest problem is when i played 7811 i lost instantly without even the chance to move, that make me lose everything!!

This is the screenshot when it happens, stage 7811 losing without moving

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/437937/lose-without-moving

Hello @Bezita🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you are experiencing an issue in your game!

Can you please explain a bit more about the issue? Both Candy Royale race and the Win Streak are designed that way -- if we lose a single level, we lose everything!!

But, I did not understand your issue with the Sam's streak!! Few more details and may be screenshots might help out to figure out the issue!!

Please reply back by typing in the blank box given below🍫🍫

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting , In the meantime please check this page Here

Welcome! 👋

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Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thank you for reporting , In the meantime please check this page Here

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/437937/lose-without-moving

Hello @Bezita🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that you are experiencing an issue in your game!

Can you please explain a bit more about the issue? Both Candy Royale race and the Win Streak are designed that way -- if we lose a single level, we lose everything!!

But, I did not understand your issue with the Sam's streak!! Few more details and may be screenshots might help out to figure out the issue!!

Please reply back by typing in the blank box given below🍫🍫

Bezita

Hi, my latest problem is when i played 7811 i lost instantly without even the chance to move, that make me lose everything!!

This is the screenshot when it happens, stage 7811 losing without moving

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2987437#Comment_2987437

Hi @Bezita 🤗 Good Morning!

Oh, no!! It looks like you are stuck with a level with “Oops” (as some of our Community Friends call it as)!! I will report this to our Candy Community In-charge, to send to the game Studio.

Which device are you using? And what version of the App do you have right now?

pay-it-fwd

And they still have not fixed this level. Candy Crush Saga cares nothing about their players anymore. All they think about is money... 24/7. 💰️

Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Invisible awards
This is happening a lot. Anyone else?

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…