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Please I need help! I haven't been able to use the game store or use my gold for three days, the page keeps loading. I've done everything, I've changed the Wi-Fi to mobile data, I've restarted the device, I've put it in airplane mode and put it on the network again, and nothing has happened. This has already hurt me a lot. There's one day left until the second phase and I don't know what to do.
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Hello @vivi2016🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in the Candy Store. Thank you for clarifying that you are using Android device.
If you are still experiencing issues, please follow the steps & tips provided in this link (click on the Green lettered link to open it) —> Issue with the Store on Android device
Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
here is a video where I can't even spend my gold. If you're out of the championship, it's your fault. 😞
hello! Mine is Android, it looks like this, which shows that I qualified for the second phase.
Hi - I actually typed a reply to this thread earlier but it for some reason wouldn't send and now it has disappeared. I am sorry you are experiencing this issue.
You mention that you are playing on a phone. Is it by any chance an iPhone? Another players reported the exact same issue and I have passed both of your issues on to one of our Community managers who is letting the studio know.
If it is an iPhone - make sure you have the latest version of the app (it was just updated yesterday) and also the latest version of iOS (which was also updated very recently). I play on an iPhone and have not experienced this issue.
😊🐨💕
Yes, but they were unable to resolve my case. I'm recording the game screen, to have enough evidence to prove that the error is not on my cell phone, and they simply said it can't be resolved. and am I going to have to lose the championship because of this?
Retagging @PummyRaj @kiara_wael @bearwithme
Just click/tap the Support link in my previous comment ⬆️
How do I contact CCS support?
I understand your frustration @vivi2016! You may consider asking the question again in CCS support:
https://community.king.com/en/candy-crush-saga/categories/support
Hopefully you will have an answer sooner 🙂
I hope it gets resolved soon. Because there is only 1 day left until the next phase. And I really don't know what to do. That can't happen!
Welcome to Soda Community @vivi2016
I am sorry you're having this problem. I see from your screenshots that you have this problem in Candy Crush Saga and you are now in Soda forum. But don't worry, I'll tag the Candy moderators to help you and I'll move this question to CCS.
@kiara_wael @PummyRaj @bearwithme
