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Lost my progress

candandy
candandy Posts: 17

Level 2
in Discussions

I was desperate because my store doesn't work, I uninstall the app, e when came back, I lost my progress... probably a problem between facebooj vs app, didn't save me level..

I was 1919, and now 640.. and the worst, I lost the All Star score,

I'm contating support, I hope they recover for me… i want to dispute the final

Comments

  • kiara_wael
    kiara_wael Posts: 157,912

    Hi and Welcome to our Community

    Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.


  • candandy
    candandy Posts: 17

    Level 2

    The have jyat recovered my level, but about All Star progress was impossible... what big error I done today!! I was desperate to buy booster and lost the big chance to be participating of the final!!

  • kolemani81
    kolemani81 Posts: 3

    Level 1

    I didnt log out but my progess just disappeared and i was 1st place on my leader board for the first round of the finals. Thank you for the info. I'm stressin

  • candandy
    candandy Posts: 17

    Level 2

    I'm sorry! WE are together!!

    It seems, there are errors in this app, in my case, simply this game was not saved correctly in facebook...after hours dedicated all stars, my level is only stress...

Hey! Would you like to give us your opinion?

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