Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Astros vs. Aliens Gold Bars Issue - Edited by CM: Issue fixed!

aeronCCco
aeronCCco Posts: 9

Level 2
edited May 21 in Support

Hi! Has anyone here encountered this? I participated in the Astros vs. Aliens event and should have won 20 gold bars. Unfortunately, I did not receive my. 20 gold bars. I'll attach photos to support my discussion.

Screenshot_20240507_215916_com.king.candycrushsaga.jpg
Screenshot_20240508_191333_com.king.candycrushsaga.jpg
Screenshot_20240508_191337_com.king.candycrushsaga.jpg

Best Answers

  • QueenB
    QueenB Posts: 15,430
    Answer ✓

    Hi everyone,

    Thank you for bringing this issue to our attention and for your patience as we address it.

    We understand your frustration and will investigate and see what might have happened and how to correct this. We will keep you updated through this thread as soon as we have more information.

    Thank you for your patience 🙏

  • QueenB
    QueenB Posts: 15,430
    Answer ✓

    Hi everyone,

    We apologize for the inconvenience caused and happy to report that your missing Gold Bars will get added to your game shortly. Please close the game app and open it again if you have the game open now and your GB should be available 😉

    If you have not received your GB yet, please share with us your Game ID and will be happy to assist!

«13

Answers

  • rosie778
    rosie778 Posts: 1

    Level 1

    Yes, the same thing happened to me. I came here to see if I was the only one!

  • cleongantt
    cleongantt Posts: 1

    Level 1

    I just finished a contest with the dog with the sprinkle donuts. It told me I just won 20 gold bars. But never did receive them ?

  • kiara_wael
    kiara_wael Posts: 156,983
    edited May 8

    Hi and Welcome to the King Community

    I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.


  • christinewupp
    christinewupp Posts: 9,833
    https://community.king.com/en/candy-crush-saga/discussion/449248/astros-vs-aliens-gold-bars-issue

    Thanks for the warning! I made sure to take some screenshots for claiming mine, but in my case I did get the 20 gold.

  • DS13
    DS13 Posts: 2

    Level 1

    I was part of the team that won a race and was awarded 20 gold bars, but when I hit claim nothing was updated. How do I rectify this?

  • DS13
    DS13 Posts: 2

    Level 1
    https://community.king.com/en/candy-crush-saga/discussion/449248/astros-vs-aliens-gold-bars-issue

    same thing happened to me.

  • sablegemma
    sablegemma Posts: 22

    Level 3
    edited May 8

    I had the same problem and sent a request to customer care. There response wanted me to give them the specific event and provide a screen shot. Given that the event is over I can neither provide. What I find frustrating is that keep asking for screen shots to assist us but you cannot provide after the fact. This is not acceptable. Something must be done

  • QueenB
    QueenB Posts: 15,430
    Answer ✓

    Hi everyone,

    Thank you for bringing this issue to our attention and for your patience as we address it.

    We understand your frustration and will investigate and see what might have happened and how to correct this. We will keep you updated through this thread as soon as we have more information.

    Thank you for your patience 🙏

  • nikkiK388
    nikkiK388 Posts: 30

    Level 3

    The end of (?astros vs__) game I "won" 20 gb, I clicked claim, and thy were not applied. Help!

  • nikkiK388
    nikkiK388 Posts: 30

    Level 3
    edited May 9

    I have been stuck on 4033 for days and they would've helped!

This discussion has been closed.

Hey! Would you like to give us your opinion?

Categories