Astros vs. Aliens Gold Bars Issue - Edited by CM: Issue fixed!

aeronCCco · May 8

Hi! Has anyone here encountered this? I participated in the Astros vs. Aliens event and should have won 20 gold bars. Unfortunately, I did not receive my. 20 gold bars. I'll attach photos to support my discussion.

Screenshot_20240507_215916_com.king.candycrushsaga.jpg

Screenshot_20240508_191333_com.king.candycrushsaga.jpg

Screenshot_20240508_191337_com.king.candycrushsaga.jpg

QueenB · May 8

Hi everyone,

Thank you for bringing this issue to our attention and for your patience as we address it.

We understand your frustration and will investigate and see what might have happened and how to correct this. We will keep you updated through this thread as soon as we have more information.

Thank you for your patience 🙏

QueenB · May 9

Hi everyone,

We apologize for the inconvenience caused and happy to report that your missing Gold Bars will get added to your game shortly. Please close the game app and open it again if you have the game open now and your GB should be available 😉

If you have not received your GB yet, please share with us your Game ID and will be happy to assist!

rosie778 · May 8

Yes, the same thing happened to me. I came here to see if I was the only one!

cleongantt · May 8

I just finished a contest with the dog with the sprinkle donuts. It told me I just won 20 gold bars. But never did receive them ?

kiara_wael · May 8

Hi and Welcome to the King Community

I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.

christinewupp · May 8

https://community.king.com/en/candy-crush-saga/discussion/449248/astros-vs-aliens-gold-bars-issue

Thanks for the warning! I made sure to take some screenshots for claiming mine, but in my case I did get the 20 gold.

DS13 · May 8

I was part of the team that won a race and was awarded 20 gold bars, but when I hit claim nothing was updated. How do I rectify this?

DS13 · May 8

https://community.king.com/en/candy-crush-saga/discussion/449248/astros-vs-aliens-gold-bars-issue

same thing happened to me.

sablegemma · May 8

I had the same problem and sent a request to customer care. There response wanted me to give them the specific event and provide a screen shot. Given that the event is over I can neither provide. What I find frustrating is that keep asking for screen shots to assist us but you cannot provide after the fact. This is not acceptable. Something must be done

QueenB · May 8

Hi everyone,

Thank you for bringing this issue to our attention and for your patience as we address it.

We understand your frustration and will investigate and see what might have happened and how to correct this. We will keep you updated through this thread as soon as we have more information.

Thank you for your patience 🙏

nikkiK388 · May 8

The end of (?astros vs__) game I "won" 20 gb, I clicked claim, and thy were not applied. Help!

nikkiK388 · May 8

I have been stuck on 4033 for days and they would've helped!

Astros vs. Aliens Gold Bars Issue - Edited by CM: Issue fixed!

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