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Temporary issue - Some players may experience problems with making purchase on Facebook, we are working on solving this as soon as possible.
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catherined1481
Posts: 1 Newbie
I would like to know how can I get my candy crush account from my facebook page back I’m in level over 5000 and I was forced to start a new candy crush and is not my facebook account attached is anyone and there’s no option to change the facebook account in order to sign in
Answers
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Hello & Welcome to the King Community @catherined1481🙋♀️
Just to clarify for myself, you have a Facebook account where you were at 5000+ level, but you cannot find it now! Hence, you have created another account?
I would suggest you to send a complaint to King Player Support team through this link —> and seek their assistance.
As soon as you submit your complaint, you will be receiving an automated email, which is a norm. Please do not delete that email but, send a reply through that email itself. An agent will be contacting you within 72 hours (depending on their busy schedule).Just a note! In general, contacting Player Support team is a time consuming process! And, only they have resources to help with your accounts issue. Hence, please do not give up nor get frustrated!
If you need further assistance, please post back by typing below🍫🍫
