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My candy crush saga keeps crashing. What do I do and how?
I cannot access the shop now for the past few days. I have tried clearing cache and logging on and off and closing and restarting my phone. It just keeps saying "Contacting"
Help!
I am still getting message candy crush stopping on my Samsung tablet
Hello @Boobaby1963 the same thing has happened to my game yesterday and today. My game must have crashed five times in a row yesterday and about three today.
In my case I found that just restarting my device cured the issue.
Are you by any chance using an old (ish) device, or a device that isn't using the most up to date operating system.
That is, my game only crashes on my old tablet that uses Android 5. It is fine on my Android 10 device and Windows 11 laptop.
Hey Boobaby1963!
Sorry to hear you're having trouble with Candy Crush Saga crashing! Let's try to get you back to your game as smoothly as possible.
Here are a few steps you can try:
If the game still crashes after trying these steps, could you please take a screenshot of any error messages you get and also let us know what device you are using? This info will help us understand the issue better!
Thanks for reaching out, and hang in there!
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Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
