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Update Options
kinetterodgers
Posts: 3
Level 1
in Support
Hi, I had an offer to update Candy Crush Saga on my iPhone. When I hit update I tried entering my password and realized I had forgotten it. In a 24 hour period I have made numerous attempts to change my password and have been unsuccessful and locked out. Now I do not have the option to go back into my games. I'm just setting on the update screen option and not allowing me to exit that screen and continue playing. Can someone please help!
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Answers
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Hello @kinetterodgers🤗 A Warm Welcome to the King Community!
Do you see any "error" message? Are you experiencing this issue only with Candy Crush Saga or other King Saga games too?
Which device are you using?
Please reply by typing below🍫🍫
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No I am not getting any "error message" and Candy Crust Saga is the only game I play. The only option available to me is to Update Candy Crush without allowing to get back into my original screen. I spoke with Apple Support and it is a possibility I can loose my status if I have to close this app and start over. I am up to over 4500 games and I would hate to have to do that. The device I play on is a iPhone 12 Pro Max.
th My device is an
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Correction…..the message I'm getting offer me to update to a new version. The error message is,
"Oops! Update to the latest game version for the sweetest fun! I cannot get off of this page on my phone. I'm just stuck.
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Hello @kinetterodgers Reading your post it sounds like the password you had forgotten is the one for your Apple ID? Can this be? You should not need your King Account password to update Candy Crush Saga.
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Hello @kinetterodgers I am not sure what is going on but several other players have received the same message as you. Do you know if you are using an old version of Candy Crush?
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