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Hi! Has anyone here encountered this? I participated in the Astros vs. Aliens event and should have won 20 gold bars. Unfortunately, I did not receive my. 20 gold bars. I'll attach photos to support my discussion.
Hi everyone,
We apologize for the inconvenience caused and happy to report that your missing Gold Bars will get added to your game shortly. Please close the game app and open it again if you have the game open now and your GB should be available 😉
If you have not received your GB yet, please share with us your Game ID and will be happy to assist!
Thank you for bringing this issue to our attention and for your patience as we address it.
We understand your frustration and will investigate and see what might have happened and how to correct this. We will keep you updated through this thread as soon as we have more information.
Thank you for your patience 🙏
Oh! How did you contact them? Thank you for your help!!
I did an online submission to King directly and they awarded my account with 20 Gold Bars 😊
Hi and welcome to the Community 😃
Thanks for sharing your ID and your missing GB should get added to your game shortly 😉
I also didn get my gold bar
14973793430
Thank you for letting us know and we will make sure your GB gets send to your game shortly 😉
I still have not received my 20 gold bars for winning the event. Player id is 1031833527. Thanks!
I did not get my 20 gold bars for winning the event. Player id is 1031833527. Thanks!
Hello @Siddu0044🤗 A Warm Welcome to the King Community!
Are you missing just the Blue Candy (Top That) event OR other events too?
Please reply by typing below🍫🍫
Hi and Welcome to the King Community
Thank you for reporting , I will pass this feedback to the game team ,Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game
2 days back Blue candy event for various rewards was shown on my game. But from yesterday evening it’s not showing on mobile in candy crush game. It’s there for 3 days. Please help
Hello @nikkiK388🤗 A Warm Welcome to the King Community!
There is an issue with the Astros vs Aliens feature. The Candy Studio team is investigating the issue.
Once we have an update, I will get back to you about your Gold Bars reward.
If you have any questions in the meantime, please type below🍫🍫
I have been stuck on 4033 for days and they would've helped!
The end of (?astros vs__) game I "won" 20 gb, I clicked claim, and thy were not applied. Help!
I had the same problem and sent a request to customer care. There response wanted me to give them the specific event and provide a screen shot. Given that the event is over I can neither provide. What I find frustrating is that keep asking for screen shots to assist us but you cannot provide after the fact. This is not acceptable. Something must be done
same thing happened to me.
I was part of the team that won a race and was awarded 20 gold bars, but when I hit claim nothing was updated. How do I rectify this?
Thanks for the warning! I made sure to take some screenshots for claiming mine, but in my case I did get the 20 gold.
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
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How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
