I won Candy Royale but got an error when claiming the prize

Hello @cgbrown63🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! Whenever this kind of issue happens or miss a reward from an event, please make sure to contact the King Player Support team and send a complaint.

** If you are using a computer - Facebook browser, please use this link to send your complaint —> https://soporto.king.com/contact

** If you are using a mobile device or the App version on Windows 10, you can send your complaint directly from your game⬇️

• Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
• Click on the ? icon in the Settings window;
• Go down to "Events" and click on it;
• Select "Candy Royale" and click on it;
• Scroll down all the way and click on "Contact Us"
• Fill the form and send your complaint.

If you have any other questions, please let me know🍫🍫