Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I am having problems when I open cand crush and YouTube premium at the same time. This occurs frequently
Hey Dlaera!
Thanks for reaching out and sorry to hear you're experiencing issues when using Candy Crush and YouTube Premium together. It’s really helpful to know that this seems to occur more frequently after updates.
Here’s a couple of steps you might try in the meantime:
We appreciate you bringing this to our attention. I'll pass your message along to our tech team to investigate further. Please keep us posted if you notice any changes or if the issue persists after trying these steps!
Which device are you using @Dlaera ?
I play on an iPad and I cannot open both the game and YouTube at the same time!! When players asked about some Music Apps, that's what I found out from our Community In-charge that it is not possible to open both Apps at the same time!
If you can tell me which device you are using, I can ask our Community In-charge and clarify it for you.
Which device are you using @Dlaera?
You are totally wrong. I always do that. You can open a lot of other apps. I do this all the time. But sometimes this occurs after some updates. I want communicate that happens again.
Hello @Dlaera🤗 Welcome to the King Community!
We cannot open external Apps while Candy Crush Saga is being played! I think that's why, you are not able to open both the game and YouTube at the same time!
New here? Sign in or create an account to join the fun.
Good morning, so I’m noticing with the all stars that I’m stuck at 131 blue candies over the past 10+ levels. And at one point I saw where my score doubled and then went back to 131 and it hasn’t moved despite collecting blue candies when the other scores clearly have moved making it almost impossible (as always) to catch…
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…