Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
So go to questions in your game find a topic close. Select that then on that page it brings you to go all the way to the bottom you'll see contact us. Fill out the littles boxes. They will email you promptly. Then at that point you can email with them even send screen shots. They will do everything in their power to help. If nothing else they will try to compensate you to try and help with your frustration. hang in there