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Can't connect to app store in candy crush saga.

racingmom
racingmom Posts: 8

Level 2
edited June 4 in Support

Can't connect to app store in candy crush saga. I have logged out, restarted tablet and logged back in. I have uninstalled and reinstalled app. I have cleared cache. Nothing is working. This has been going on for 3 days. Help please? Anyone else having this issue?

Answers

  • kiara_wael
    kiara_wael Posts: 157,252

    Hi And Welcome to the King Community

    Thank you for reporting .in the meantime please check this

    1. Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.
    2. Update the Game: Make sure your game is up-to-date. Check the App Store or Google Play Store for any available updates.
    3. Clear Cache: If you're on an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, try offloading the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
    4. Sign Out and Sign In: You mentioned signing out—try signing back into your account after clearing the cache or reinstalling the app.
    5. Restart Your Device: A simple reboot can sometimes resolve connectivity issues.

  • racingmom
    racingmom Posts: 8

    Level 2

    All of the things you listed have been done. Still not working. All of my other games are not having this issue. Only candy crush saga

  • PummyRaj
    PummyRaj Posts: 44,272
    https://community.king.com/en/candy-crush-saga/discussion/comment/3076673#Comment_3076673

    Hello @racingmom🤗 A Warm Welcome to the King Community!

    Which device are you using?

  • mikaylayeakel
    mikaylayeakel Posts: 1

    Level 1

    i am having the same issue, I am on an iphone.

  • racingmom
    racingmom Posts: 8

    Level 2

    I am using an android tablet and phone

  • racingmom
    racingmom Posts: 8

    Level 2

    Have there been any updates to my question???

  • PummyRaj
    PummyRaj Posts: 44,272
    https://community.king.com/en/candy-crush-saga/discussion/comment/3079595#Comment_3079595

    Hello again @racingmom🤗

    Sorry! I did not get the notification about your reply above! I have just responded in your other question —> HERE (click on the Green letters to open it). Let's continue to discuss in that question itself.


    Since both your questions are about same topic, I will close this thread considering it as Duplicate post!

    Thank you for understanding & hope the issue gets resolved soon with tips🍫🍫

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