Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I can't use my gold bars or purchase any. I was told to sign out and go back in but I'm not sure how to do that on my lap top.
Thank you
Hello
I'm not sure what version I use, what ever it is through face book. I play on my lap top. I don't have that message any more.
Thank you for replying back @Rhoda1178🤗
Can you show me a screenshot of that pop-up message that asked you to sign-out?
To post the screenshot, click on the 2nd icon located in the bottom left corner of the comment box🍫🍫
I believe the browers version
Hello @Rhoda1178🤗 A Warm Welcome to the King Community!
Are you playing the game on Browser version OR the App version through Windows 10/11?
Please reply back by typing below🍫🍫
Hi Welcome to the King Community
Make sure that your game app is updated to latest version.
Check if you have latest system updates on your device.Try different connection wifi or mobile data . Logout game, Restart device login back into your account.If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic. Thank You Have a wonderful day.
