Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Welcome to the King Community
Make sure that your game app is updated to latest version.
Check if you have latest system updates on your device.Try different connection wifi or mobile data . Logout game, Restart device login back into your account.If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic. Thank You Have a wonderful day.