Error 8024 (Fixed)!

christinewupp · June 3

https://community.king.com/en/candy-crush-saga/discussion/453146/error-with-level-8024

Another player has just reported this same problem also. I must assume you are both part of a test group. I would suggest you report this problem directly to player support. Go via settings in the app, then the ? icon, and scroll through the options until you see "contact us" at the bottom. Only player support can fix this for you, since our level 8024 is clearly different from yours.

christinewupp · June 3

https://community.king.com/en/candy-crush-saga/discussion/453218/8024

In addition to my post and hope to see a screenshot so we can understand what problem your level presents I would suggest you contact player support directly through the app about this. Use settings, then the ? icon and scroll through the options until you see "contact us" at the bottom. Support need to know that your version of this level is faulty.

PummyRaj · June 4

https://community.king.com/en/candy-crush-saga/discussion/453218/8024

Hello @lkn🤗 A Warm Welcome to the King Community!

Did you got out of "not enough targets" pop-up and won your level?

If not, please post a screenshot of your level (after you open it by clicking on Play) for me to be able to report to our Community In-charge.

To reply back, you just need to type below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

kiara_wael · June 5

Hi and Welcome to the King Community

Thank you for reporting , Please could you post a screenshot level 8024?

kenyaruss · June 5

Here is the screenshot

christinewupp · June 5

https://community.king.com/en/candy-crush-saga/discussion/comment/3081228#Comment_3081228

Thank you for your screenshot!

So this error message really does come up in the fish and jelly version of this level @PummyRaj, which is level 8024 (not 802 as stated in the header).

@QueenB this needs to be looked into as there have been several complaints of this happening on this level and there are enough fishes on the starting board to fulfil the order of fishes so no player should see this message. I can also see from the screenshot that the oops message comes up when there are clearly possible matches on the board posted by @kenyaruss !

MannyFae · June 5

I managed to reproduce the bug. I used a fish and wrapped combo, and one of the fishes targeted another fish, turning it into a wrapped candy. I received an error message right after I did this.

Previously, fish that were turned into other special candies by a combo still counted towards the order. It appears that this has been changed, leading to errors on this level and possibly other levels.

PummyRaj · June 5

https://community.king.com/en/candy-crush-saga/discussion/comment/3081228#Comment_3081228

Hello @kenyaruss 🤗 A Warm Welcome to the King Community!

Thanks a lot for providing the screenshot! We have couple more complaints in the last few days, but we do not know if they have different level than us!

I will report this level to our Community In-charge right away!