Candy Crush Saga

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All You Need to Know About All Stars 2026

I can not connect to store to use my lives, have logged out and in, changed passwird

Hi Sandra 😀

I'm sorry you're having trouble connecting to the store to use your lives. Let's try a few steps to get this sorted out:

Check Your Internet Connection: Ensure you have a stable internet connection. Sometimes switching between Wi-Fi and mobile data can help.
Update the Game: Make sure your game is updated to the latest version. You can check this in your app store.
Clear Cache: Clearing the cache of the game can sometimes resolve connectivity issues. You can do this in your device settings.
Restart Your Device: A simple restart of your device can often solve many problems.

If you're still having trouble after trying these steps, let us know which device you are playing on so we can help.

Hi Sandra 😀

I'm sorry you're having trouble connecting to the store to use your lives. Let's try a few steps to get this sorted out:

Check Your Internet Connection: Ensure you have a stable internet connection. Sometimes switching between Wi-Fi and mobile data can help.
Update the Game: Make sure your game is updated to the latest version. You can check this in your app store.
Clear Cache: Clearing the cache of the game can sometimes resolve connectivity issues. You can do this in your device settings.
Restart Your Device: A simple restart of your device can often solve many problems.

If you're still having trouble after trying these steps, let us know which device you are playing on so we can help.

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Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…