Connectivity issues on Laptop

rich_kom · June 8

I can't connect to the app store to buy more gold bars. Help!

PummyRaj · June 8

Hello @rich_kom🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Are you playing the game on Facebook Browser OR the App version on Windows 10/11?

Do you see any error message? If so, can you show me a screenshot of that message?

Please reply by typing below and to post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

rich_kom · June 8

I am playing the game on Chrome and I access through the facebook app also on chrome

rich_kom · June 8

This is the error I get

rich_kom · June 8

How do I restart on my browser? I've previously cleared my cache

rich_kom · June 10

ANy idea what I can do?

rich_kom · July 3

Still cant connect to the app store 0 please provide some options i can try

Ccallstars · July 3

Here is the possibly solution:

Try run the browser as administrator then do this again
Try playing a level then come back
Check to make sure the browser is updated the latest version
Check to make sure your OS is updated the latest version
Check to make sure you are connected to the Internet and stable signal
Uninstall then reinstall browser
Restart the device
Turn off firewall programs
Turn off any antivirus programs
Try download and playing through Windows Store instead (if you are using Windows 10/11)
It may be from developer or brand services, visit the downdetector web to see real time problems

If these solution aren’t helpful, tell me.

rich_kom · July 8

so I did all that and now it has put me back to level 1. now I have no connection to my account that I use on my iphone

Answers