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Hello @rich_kom🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Are you playing the game on Facebook Browser OR the App version on Windows 10/11?
Do you see any error message? If so, can you show me a screenshot of that message?
Please reply by typing below and to post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
Here is the possibly solution:
If these solution aren’t helpful, tell me.