Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Can I recover my bonus

I had completed a difficult road and received the 35 gold plus the 5 extra and the game froze after I claimed saying there was a connection error. When after a few seconds the game resumed the gold wasn't posted to my acct. It's not the 1st time this has happened but I never said anything reasoning well,it's just a game. Can I get that 40 gold posted to my acct?

Accepted answers

Shell57

Thank you for your assistance ☺️

kiara_wael

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

Your game ID or the email address associated with your game account.
The date and approximate time you finished the races.
A mention that you were expecting your gold bars for finishing first in two Episode Races.

Our team will leap into action and investigating what happened

All comments

Shell57

Thank you for your assistance ☺️

kiara_wael

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

Your game ID or the email address associated with your game account.
The date and approximate time you finished the races.
A mention that you were expecting your gold bars for finishing first in two Episode Races.

Our team will leap into action and investigating what happened

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

kiara_wael

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

Your game ID or the email address associated with your game account.
The date and approximate time you finished the races.
A mention that you were expecting your gold bars for finishing first in two Episode Races.

Our team will leap into action and investigating what happened

Shell57

Thank you for your assistance ☺️

All comments

kiara_wael

Hi and Welcome to the King Community

Sometimes the rewards from the Episode Races can take a little detour before reaching your game account.

Here's what you can do:

Make sure your game is connected to the internet. Sometimes, a quick connection check does the trick!
If you've already tried closing and reopening the game, the next step is to reach out to our support team. You can contact them directly through the game's settings menu. Tap on the 'Settings' gear icon, then select 'Help Center' and 'Contact Us.'

When reaching out, it would be super helpful to include:

Your game ID or the email address associated with your game account.
The date and approximate time you finished the races.
A mention that you were expecting your gold bars for finishing first in two Episode Races.

Our team will leap into action and investigating what happened

Shell57

Thank you for your assistance ☺️

Music event
If the musical event doesn’t work and they refund everyone’s coins, then none of us should play this game anymore because it’s a scam. And personally, I love playing Candy Crush and I spend a lot of money on it — I spend around $70 just to get 300 gold bars.
Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Music event ended early?
Why? Does this happen often. I was getting into playing the game but not so sure if I'll be playing anymore.
Music event
My music event isn't showing up anymore. There's still 14 hours left and I've almost completed it. I need help please
Music Event
what happened to the music event? I completed my last but one tape and did not get it. I had only one more tape to go. This is very frustrating and might be my last time playing candy crush

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…