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I can’t access the shop

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MMMiaMMM
MMMiaMMM Posts: 2 Newbie
in Support

I’ve closed the app and rebooted my phone. Still can’t acres the shop

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  • kiara_wael
    kiara_wael Posts: 151,206 Candy Moderator
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    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!


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  • Aries2020
    Aries2020 Posts: 44 Level 2
    Answer ✓
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    https://community.king.com/en/candy-crush-saga/discussion/comment/3091462#Comment_3091462

    It's not our problem. It's King's! Everyone all over the world is telling you they are having the same connection problem and King's only response is for us to restart our devices and check the app update and log out? What crap.

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