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Issue with connection

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Alison_Malpass
Alison_Malpass Posts: 6 Level 2
in Support

Last hour issue with connection. No access to bars etc. Checked everything my side is there a central issue?

CCheers

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Answers

  • kiara_wael
    kiara_wael Posts: 150,466 Candy Moderator
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    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    Flag · Helpful Sweet Love Haha
  • kiara_wael
    kiara_wael Posts: 150,466 Candy Moderator
    Options

    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here

    Flag · Helpful Sweet Love Haha
  • Alison_Malpass
    Alison_Malpass Posts: 6 Level 2
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    Done all of that multiple times before I contacted you. Tried again still no connection. Others seem to be having ame issues. I've basically wasted 30 mins of play because couldn't access bars

    Flag · Helpful Sweet 1Love Haha
  • christinewupp
    christinewupp Posts: 6,873 Level 5
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    https://community.king.com/en/candy-crush-saga/discussion/455152/issue-with-connection

    Hi there. I think it's definitely a central issue, since I have just experienced a total connection issue myself for the first time ever and there are lots of complaints trickling in in the support forum here. Unfortunately I have heard that King don't work at weekends so I don't know if there is anyone around to fix it. I guess we'll just have to find something better to do this weekend.

    Flag · Helpful Sweet Love 2Haha

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