Candy Crush Saga

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Why does my game boot me out when I'm in a game, ESPECIALLY when I'm only moves away from winning!!

VivIaN2

Why does my game boot me out when I'm in a game, ESPECIALLY when I'm only moves away from winning?

To ask your Question:

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3100709#Comment_3100709

I'm sorry our suggestions has not helped 😔

We understand how frustrating this must be so you might want to reach out to Player Support Team and see if they can identify anything that might be causing this issue.

Here’s how you can reach them:

Open the Game: Start Candy Crush Saga on your device.
Go to Settings: Tap on the gear icon in the corner.
Help Center: Select the "?"
Select the topic that best describes your issue.
Contact Us: At the bottom of every article, the is a "Contact Us" option. Select it and provide details about your issue, including your Game ID.

Our support team will be able to investigate further and help resolve the problem. Thank you for your patience and understanding.

VivIaN2

All of your suggestions have been done before, including a new modem and router. Always, when I am within a few moves from winning a large pot of gold bricks, I get booted out and lose everything. I'm so angry, I may delete my profile and never play any Candy Crush again.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/456925/why-does-my-game-boot-me-out-when-im-in-a-game-especially-when-im-only-moves-away-from-winning

Hi VivlaN2,

I'm sorry to hear that you're experiencing this issue. Have you noticed if there is any specific levels this occurs or if you happen to use any special boosters at the end of your moves?

In the meantime, let's try a few steps to see if we can resolve it:

Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it helps.
Restart Your Device: Sometimes a simple restart can fix temporary glitches.
Update the Game: Make sure you have the latest version of Candy Crush Saga installed. Check the App Store or Google Play Store for updates.
Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Free Up Space: Make sure your device has enough free storage space. Low storage can sometimes cause apps to crash.

If you've tried these steps and the problem continues, please let us know. We'll continue to assist you and report the issue to our technical team if necessary.

Thank you for your patience, and I hope this helps!

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/456925/why-does-my-game-boot-me-out-when-im-in-a-game-especially-when-im-only-moves-away-from-winning

Hi VivlaN2,

I'm sorry to hear that you're experiencing this issue. Have you noticed if there is any specific levels this occurs or if you happen to use any special boosters at the end of your moves?

In the meantime, let's try a few steps to see if we can resolve it:

Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it helps.
Restart Your Device: Sometimes a simple restart can fix temporary glitches.
Update the Game: Make sure you have the latest version of Candy Crush Saga installed. Check the App Store or Google Play Store for updates.
Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Free Up Space: Make sure your device has enough free storage space. Low storage can sometimes cause apps to crash.

If you've tried these steps and the problem continues, please let us know. We'll continue to assist you and report the issue to our technical team if necessary.

Thank you for your patience, and I hope this helps!

VivIaN2

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3100709#Comment_3100709

I'm sorry our suggestions has not helped 😔

We understand how frustrating this must be so you might want to reach out to Player Support Team and see if they can identify anything that might be causing this issue.

Here’s how you can reach them:

Open the Game: Start Candy Crush Saga on your device.
Go to Settings: Tap on the gear icon in the corner.
Help Center: Select the "?"
Select the topic that best describes your issue.
Contact Us: At the bottom of every article, the is a "Contact Us" option. Select it and provide details about your issue, including your Game ID.

Our support team will be able to investigate further and help resolve the problem. Thank you for your patience and understanding.

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