Candy Crush Saga

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Candy Crush Saga

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
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Why don't I have Top That on latest IPad?

Aries2020

Ever since Top That rolled out, I have it on a 5 yr old Android tablet and a 7 yr old IPad, but I don't have it on the latest IPad I purchased a month ago. I would think, if anything, it would be the other way around, no? Or at least, it would be available on a latest model mobile device. Especially an Apple device. I am signed/linked into my King acct on the new Ipad as well. Why do all these events have to be different on every single device and OS? Why can't everyone have access to the same events and features? Or is it that you have to have reached a certain level to get access to certain events? I am in the 600+ levels on the new Ipad. This is so frustrating.

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3103911#Comment_3103911

Hi Aries2020,

Thanks for reaching out and I'm sorry to hear about the frustration you're experiencing with the availability of certain features across different devices. This is a common issue that can sometimes be confusing.

Sometimes new features such as Top That, gets rolled out for testing and it can go to a group of players or a group of specific device before it gets rolled out to everyone.

It's comment to have a feature in one device but not the other and this is because we want to ensure stability and performance across various device types and operating systems.

In some cases, features are also rolled out based on account specifics, which might include factors like how long the account has been active, player engagement, and other behind-the-scenes considerations. Since your new iPad might not have all the same data as your older devices, this can affect what features are immediately available.

I recommend ensuring that your game is updated to the latest version on your new iPad and periodically restarting the app to check for any updates or changes in feature availability. If the issue persists, then the device simply does not have access to the feature.

Hope this helps 🙂

Aries2020

I don't want the generic bot response to my question. Especially if the answer doesn't make any sense. It's not about appearing or disappearing. It's about Top That being available on every single other device in our home at the time it comes up each week EXCEPT one single iPad. My question is - why isn't this event available on this one device but is available on every single other device?

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback . Please note that special events like these are bonus features in the game and, therefore, are not designed to be there permanently. To help keep things fresh and exciting, our studio tweaks and introduces new features every so often. As such, they need to check these during gameplay thoroughly so that these special features may appear or disappear during ongoing tests and scheduled maintenance checks.

Please check also this page here

https://community.king.com/en/candy-crush-saga/discussion/448985/top-that-under-investigation-connection-error-when-claiming-rewards

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Accepted answers

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kiara_wael

Hi and Welcome to the King Community

Please check also this page here

https://community.king.com/en/candy-crush-saga/discussion/448985/top-that-under-investigation-connection-error-when-claiming-rewards

Aries2020

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3103911#Comment_3103911

Hi Aries2020,

Sometimes new features such as Top That, gets rolled out for testing and it can go to a group of players or a group of specific device before it gets rolled out to everyone.

It's comment to have a feature in one device but not the other and this is because we want to ensure stability and performance across various device types and operating systems.

Hope this helps 🙂

Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Is it too late to fix the Music Event?
Like many others I was one tape away from completing the event and now it has vanished early. I wasted so much time, gold and boosters on this event to have it unfairly disappear with 20 hours left. Please fix this ASAP. There should still be some time left.
moje zdjęcie
Mam pytanie - jak mogę odzyskać mój awatar miałam tam moje zdjęcie, a od dwóch dni mam jakąś lalkę. Bardzo dziękuję za pomoc.
Music event
why did the music event disappear to early? I only had 1 tape left to get the reward and you removed the event several hours too early than what the countdown had said previously! Sucks when I’ve spent so much time and boosters to complete it
Since the music game isn’t working any longer can I get my wasted boosters back?
I know the time is gone forever, but can I get the boosters I wasted back? On a lark I decided to go all in on this game and used my gold bars to buy some boosters. Can I get those back?

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