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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Finished level 3216; didn't get credit
HenryThe8th
Posts: 1 Newbie
Hi. I used 10 gold bars to help finish the level. I successfully completed the level but was presented with a 'keep playing?' window anyway. Had to unnecessarily spend 16 gold bars just to get credit for the level. Not happy about that.
ETA: I tried to 'tap to skip' but it would not let me. Tapping anywhere did not get me beyond the 'keep playing?' screen.
And oops I thought this was player support; obviously i'm new here. thanks everyone.
Answers
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Hello @HenryThe8th Thank you for posting this screenshot, which is the second time in one week we have had a post of this phenomenon. It was a different level for the other player, but also one with bombs. I think there may be a glitch or error with some bomb levels.
As it is weekend now King staff are off until Monday, but I will tag @QueenB and @PummyRaj to look into this.
What seems to be happening is that if a bomb explodes on your winning move then it makes this "play on"screen pop up despite also counting the level as a pass. Please could you confirm whether you tried to press the X button? I wonder if that might have worked and moved you to the next level anyway but as you spent the 16 gold I guess we won't know.
This is a link to the other post where this happened
Do contact player support as well with your screenshot as you should definitely get the 16 gold refunded to your account.
